Operations Manager cannot connect to the Web Service

Posted: June 30, 2015 in Systems Administration

I recently started working with Microsoft System Center 2012 R2 Operations Manager (SCOM), and as any new application you want to download and configure as much as possible, and for that you need to get the Management Packs. You might ask yourself: what if i download them manually? Yes, you could, but you would run into “missing libraries” or outdates files while importing the management packs. So you go to the Import Management Pack section and guess what, BAMMMM! “Operations Manager cannot connect to the Web Service”


This is how you get rid of that error…

1. Close Operations Manager Console.

2. Go to: “C:\Program Files\System Center 2012 R2\Operations Manager\Console” (if your going to Copy Paste it, remove the quotation marks)SCOM-COnfig-Location

3. Search for: Microsoft.EnterpriseManagement.Monitoring.Console.exe.config

4. MAKE A COPY OF THIS FILE! ( as with any other configuration file, you want to make a backup of it before you start changing things)Config-Copy

5. Open the original (leave the copy intact) with Notepad and you will see something like this:Config-file-preview

6. Expand some space between </configSections>  and <uri>


7. Add the following fields (remember proper indentation makes for clean effective programming)

<defaultProxy enabled=”true” useDefaultCredentials=”true”>
<proxy usesystemdefault=”True” />

8. After inserting this information it should look something like this:


9. Now save it to you desktop (there is a big chance that if you try to save it on the current location you will get an “Access Denied” because of the UAC)

10. Move the file to the previous location: “C:\Program Files\System Center 2012 R2\Operations Manager\Console” confirm that you want to override the file.

11. Open the Operations Manager Console

12. Go to: Import Management Packs


13. Click on the “Add from Catalog”


14. Select Management Packs from Catalog (you can pick between: All management packs, Updates available for installed management packs, All management packs released within the past 3 months and All management packs released within the past 6 months).


15. Select the Management Pack you need (which will also include the Libraries and file needed for SCOM)


DONE!, I hope this works for you as much as it did for me.


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